Your credit card statement will show a charge from Mahar Manufacturing, Inc®., rather than from our brand, 21^st Bee®

Lead Time

Orders received by 5:00 pm CST, M-F, excluding holidays, will be scheduled to start the following business day. Production lead times are generally 1 week plus transit time. Selecting 2-Day Air will not speed the production – it only assures faster shipping.

For the current lead time, contact us at info@21stBee.com or call us at (US) 800-224-8268 or (Intl) 479-410-2211.

Additional Shipping Fees

Fees incurred from our carriers for incorrect or incomplete address are your responsibility – (ex. missing suite or apartment #, address extension such as Street, Blvd,, Cir., Rd., Dr., and incorrect or misspelled address – we will charge you minimum $22.50 rate PER box in addition to the original outgoing shipping cost, and the returned shipping cost and the reshipped shipping cost, as invoiced to us by the delivering carrier.

Call us at (US) 800-224-8268 or (Intl) 479-410-2211, M-F, 8:30 am-4.30 pm CST, or email orders@mahar.net immediately with any needed delivery address changes or corrections, as sometimes we can ship orders faster than expected.  

Returns

You are responsible for the return shipping cost. We’ll accept your return within 30 days of purchase, provided the following instructions have been followed: Contact us for Return Authorization prior to returning – we’ll send information how to make the return. The unused merchandise must be returned in its original carton and returned to Mahar Manufacturing, Inc, Inc® aka 21^st Bee®, 2211 S. 28 St., Van Buren, AR 72956, Ph (479) 410-2211. The return ticket closes two weeks after you receive approval for the Return. You must mark the RA# on the outside of the carton or include the packing list inside the box so that we can identify who to refund the return.

Warranty

There are no warranties, expressed or implied, made by Mahar Manufacturing, Inc., 21^st Bee®, on these products for use by anything other than what they are intended, except against defects in materials or workmanship outlined here. Mahar Manufacturing, Inc., 21^st Bee®, warranties this product to be free from defects in material at the time of the product’s delivery. The limited warranty is non‐transferable and does not cover normal wear and tear from use. The liability of Mahar Manufacturing., Inc., 21^st Bee®, under this limited warranty shall not include any liability for direct, indirect, or consequential damages resulting from the defect. This limited warranty is void if the product is damaged by accident, unreasonable use, improper service, failure to follow instructions provided, modification from its original state, or other causes determined not arising from defects in material or workmanship.

Policy & Procedure for Accepting FedEx Shipments

FedEx does NOT require a signature at time of delivery, unless you request Signature. Contact us if you require Signature – the delivery fee is a minimum of $6.75 PER pkg.  It is your responsibility to track your shipment and monitor delivery updates. You accept responsibility for lost pkg.(s) if you do not request Signature delivery in the Notes at Checkout. You may choose to ship to a commercial address at which you have planned for the business to accept your shipment.

Damaged package(s):

Refuse boxes that appear to be damaged – not only could some of the contents be damaged but parts could have fallen out. We use brown and white reinforced tape on all boxes. Sometimes FedEx will use clear tape to cover the damaged part of the box(es).

If you didn’t refuse the damaged box or part(s) are missing, you must report this to Mahar Manufacturing, Inc® within 2 business days from the time of delivery. We require photos of the boxes, including the box ID/Shipping label. All packaging and damaged merchandise must be retained as it is likely to be picked up as part of the claim process that we will initiate with the carrier. Replacements of damaged or missing merchandise will be sent, reg. ground shipping at no charge if you are in accordance with our Policy & Procedure for Accepting FedEx Shipments policy.

Missing package(s):

If you didn’t request Signature delivery in the Notes at Checkout and you’re missing package(s), we’ll work with the shipping carrier and driver to help locate the missing package(s). If the missing package(s) cannot be located, a claim cannot be filed, unless you requested a Signature delivery.

Contact Information

If you have any queries regarding any of our terms, please contact us.